At SVB Wood Floors, we strive to provide the absolute best experience possible for our customers. From start to finish, we want the process to be smooth and convenient. To that end, we have employed some of the best people and trained them to be what we consider to be model employees. They understand our values and know what it takes to provide top-notch service to our customers. When you hire SVB to repair, refinish, or install your wood floors, you can count on these things:
Exceptional Customer Service
From the in-home wood floor design consultation to the time we walk out your door, you can expect prompt, courteous, helpful people every step of the way. When we are working in your home, we take great care to use floor coverings, shoe covers, and to always leave the workspace cleaner than we found it. You will also appreciate our clear communication throughout the whole project so you always know when to expect us, when we will be finished, and who you can turn to for any questions.
Our BONA Atomic Dust Containment System means you can remain in your home throughout the sanding process. The Atomic DCS system traps all airborne dust before it can spread throughout your home or business and transports the particles into a trailer outside. No mess, no dust in your duct work, no toxic fumes to breathe in. Our customers love our dustless refinishing!
From unfinished to prefinished wood floors to custom designs, we pride ourselves on the beauty of our hardwood floor installations. Our design team can help you choose the perfect floor and match existing flooring as well. We are passionate about the craftsmanship, beauty, style, and design that goes into our floors. We have won design awards and our team looks forward to the challenge of creating a custom design for your home.
Our Customers Say It Best
We can talk all day about our dedication to quality and customer service, but don’t take our word for it. Our customers say it best:
“I cannot begin to tell you how impressed I have been with your ENTIRE TEAM and the OUTSTANDING RESULTS they have achieved at our home! We received a referral from one of your previous customers, and I can assure you, I will be a STRONG ADVOCATE for your company and team! In addition to the quality of results, I MUST take time to compliment your team members. From the first day that Steve came to the house to estimate the project, I was extremely impressed with his knowledge and experience! I had met with multiple other floor contractors, but Steve’s experience, knowledge and explanation SOLD me that SVB was the ONLY right choice! From the first day that Eli and Eric arrived to replace the damaged wood, I was EXTREMELY IMPRESSED with the courteous and personable demeanor and customer-focus of ALL the SVB team members! And without a doubt, the individual teams of Tyler, James, and Fred; Gabe and Nick; Nate and Jake; and Brandon who came to complete the final touch-up actions ALL SVB team members were OUTSTANDING! As a former Personnel Officer in the Air Force and for Federal Civil-Service, I KNOW that the quality and attitudes that employees demonstrate to others represent BOTH the quality and the values of their employers and of the company they work for. It is extremely obvious that you and your employees are focused on providing a quality product with quality employees! I commend, compliment, and THANK YOU for the “pleasure” of having your team perform the work at our home AND for the OUTSTANDING RESULTS YOUR TEAM HAS ACHIEVED FOR US AND OUR HOME!”