SVB Wood Floors Blog

12 Critical Questions to Ask before You Hire a Hardwood Flooring Contractor

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At SVB Wood Floors, we know that hiring the right contractor is critical in getting the home of your dreams. So what exactly should you look for in a hardwood floor contractor? The experts at SVB Wood Floors have created this checklist to help you make the most informed decision. Make sure to ask these 15 questions before you hire any hardwood flooring company:

1. Does the Contractor Have a Proper Business Liability Policy in Place?

Any legitimate wood flooring contractor should have a liability policy in place. SVB Wood Floor Service, Inc. carries a 2 million dollar general liability policy. We do not have any claims in our company history and a copy of this policy is also available upon request. We also maintain an active workers’ compensation policy and have had no claims in our company history. This policy is also available upon request.

 

2. Does the Contractor Use Subcontractors? If So, Do They Have Proper Insurance Policies?

Hiring a company that uses subcontractors means you may be unsure of their qualifications. At SVB Wood Floors, we don’t subcontract our work. All of our trusted technicians are in-house, uniformed personnel. Each crew has an assigned crew leader, who has been through multiple years of training, before being placed into this lead position.

 

3. Is the Contractor a Member of the NWFA (National Wood Flooring Association)?

The SVB team currently holds multiple certifications with the NWFA for installation, sanding and finishing, sales advising, environmental awareness, and craftsman degrees. Additionally, SVB’s owner, Steve Brattin, is a NWFA board member and holds positions on NWFA committees.

Related Read: SVB Wood Floors Wins 2016 Wood Floor of the Year Award from NWFA

 

4. What Industry Technical Training and Accreditation Have They Received?

In an industry that is constantly making advancements, it’s important to choose a contractor who values keeping up with the latest certifications and accreditations. SVB and its employees are certified with the Bona Certified Craftsman Program. Installation, sanding/finishing techniques, and skills are updated at annual Surfaces, Bona BCCP and NWFA conventions, along with other training classes offered throughout the year by these organizations.

 

5. What Kind of Warranty Does the Contractor Offer?

Hardwood flooring is a big investment, so make sure you choose a contractor who’s got your back. We offer a warranty for the period of one year for the materials and workmanship we supply. A copy of this warranty is available upon request.

 

6. Does the Contractor Offer Customer Care for the Life of Your Floor?

Sure, a contractor can get the job done, but are they qualified to maintain your floors beyond installation? SVB offers the following methods of care for the life of your floor.

 

7. Where Does the Contractor Obtain the Flooring Materials? What Steps Are Followed to Ensure the Flooring Is Acclimated Properly to Our Region?

Get to the source of your wood floors. It’s important that contractors know where materials come from and know how to properly acclimate them to our region. SVB obtains all of its materials from reputable mills and wholesalers who kiln dry and warehouse the product to meet the demands of the MO & KS climates. All wood flooring received by SVB is dated upon arrival and checked for proper moisture readings. The material is then stored in our warehouse to ensure it has been acclimated to the Midwest region and is ready for installation.

 

8. What Process Is Used for Dust Mitigation?

Nobody wants the stress of a dusty mess once your wood floors have been installed, which is why SVB uses a state-of-the-art dust extraction system which evacuates the dust from your home to our trailer-mounted Bona containment system.

These units are very powerful and generate 99.8% less dust than traditional methods, which makes the process much more convenient. Plus, with this state-of-the-art system, there is no need for sealing off doorways and you won’t be left cleaning dust particles for months to come.

 

9. Is the Exact Type of Stain and Finish Specified on the Estimate?

It’s important to have options, but even more important to have the highest quality options. SVB specifies the exact type of finishes available on all projects. All finishes are not created equal, and SVB only uses the best on the market, which is included in our price.

Related Read: Don’t Settle for Just Any Stain Color: All About SVB’s Process

 

10. Is the Moisture Content of the Materials and Relative Humidity of the Environment Logged and Monitored as Set Forth by the NWFA Guidelines?

SVB logs and monitors the moisture content of the wood when it is delivered and verifies that the materials are acclimated properly for your job site before installation begins. SVB also logs and monitors the relative humidity of your job site.

Related Read: Top Tips to Prevent Moisture from Damaging Your Hardwood Floors

 

11. Is the Contractor Willing to Compromise Acclimation to Accommodate Your Schedule?

Acclimation is a critical step in the process of installing hardwood floors. It lessens the chances of gapping and other problems down the road. While we do everything possible to meet our clients’ demands and deadlines, we will never compromise the acclimation process as it is a necessary step in the process and should not be skipped.

 

12. Does the Contractor Provide You with Cleaning Products and Cleaning Care Instructions?

SVB will provide you with a complete Bona Floor cleaning kit and care instructions at the end of your project. Also, we sell a variety of Bona cleaning and maintenance products and services to keep your floors looking their best for years to come. Each floor completed by SVB is registered and certified with the Bona Certified Craftsman Program.

Related Read: 8 Tips for Moving Heavy Objects without Scratching your Hardwood Floors

 

Make sure you do your homework before hiring a hardwood floor company to repair, refinish, or install your hardwood floors. Give us a call at (816) 965-8655 or schedule an appointment online today!

 

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